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Salary Package
$16 - $29 per hour
Experience Required
6+ months of experience in a customer service / call center OR healthcare environment (preferred)
Location
Las Vegas
Vacancies
1 Position(s)
Suggested Candidates from Professional Network (1)
Automated Skill MatchHurst Bourne Dental Care72% Match
Hurst Bourne Dental Care: Family Dentistry in Louisville, KY
Matches 1 required skill(s): Problem Solving
Job Description
Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.
Key Responsibilities
Answer a minimum of 9 calls per hour resolving moderate to complex issues
Schedule and verify appointments in clinical information system
Verify and update patient demographic and insurance information
Review and process medication refills
Role Requirements & Qualifications
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
Ability to work full-time, with flexibility to work any 8-hour shift schedule during business hours of 7:00 am - 8:00 pm Monday-Friday and 8:00 am - 5:00 pm Saturday and Sunday
6+ months of experience in a customer service / call center OR healthcare environment (preferred)
Target Skills
Customer serviceTelephone etiquetteData entryProblem solvingMedical terminologyMicrosoft Excel